Returns & Exchanges

We hope that you will love your new shalley.

However, if you do not, simply return it to us in their original condition - with all the original labels and packaging - within 14 days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item.

RETURNS FROM THE UK

To return your item:

Send us an email at hello@catecalco.com
We'll provide you with an R&E form
Send your item back, together with the R&E form, to our return address (found on the form)
Your refund/exchange will be processed within 3 business days of receipt.

Please be aware that your refund will exclude original delivery charges. All products must be returned in their original condition with labels and packaging intact.

We regret that we are unable to cover delivery charges for returns. As we do not take responsibility for any items lost during the return shipping, it may be advisable to send the item by recorded delivery for your own records. Exceptional circumstances in which we cover delivery charges for returns include:

If you cancel your order before dispatch.
If you return a faulty item.
If we cancel your order due to stock availability.
If you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive /Standard delivery method).

REFUNDS

Refunds will be credited back to the card used for the original purchase. Please note that it may take up to a further five working days for your bank to process the payment.

Any questions or want more information about our Returns and Exchanges policies? Get in touch via hello@catecalco.com.