DELIVERY CHARGES - UK

DELIVERY CHARGES - EUROPE AND NORTH AMERICA (USA, CANADA & MEXICO)

DELIVERY CHARGES - REST OF THE WORLD

We aim to dispatch all orders on the next working day, although this may vary from time to time. We will email you in the unlikely event of any significant delays.

PREORDERS

As a small, independent brand, we have small production runs that allow us to respond to demand and, crucially, avoid over-ordering and producing unnecessary waste. As a result, we may have products available to pre-order, i.e. you can confirm your order and ensure you secure one of the first items that arrives.

Turn around time on pre-orders will be confirmed with each production run. We work around the clock to try and get your items to you as quickly as possible. If you need something more quickly or want to find out more about specific pre-order times, please don't hesitate to get in touch.

CUSTOMS, TAX & DUTIES

DELIVERIES WITHIN THE EU:

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties will be included in the price of the goods in your order.

DELIVERIES OUTSIDE THE EU (INCLUDING THE CHANNEL ISLANDS)

We at Cate Calco Ltd. operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer, and you’ll need to pay these fees on delivery of your order.

These charges are set by the customs authorities of the destination country; you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

Any additional charges incurred as a result of delivery failure to a designated international address will be billed to the customer.